Don't Love It? You're Free to Return It!
At Modern Memory Design Picture Frames, we are committed to providing high-quality products with a 100% satisfaction guarantee. If you're not completely satisfied with your purchase, we offer a hassle-free return process.
Return Eligibility
- Custom-Made Products: All custom picture frames, frames with art, or custom photo prints uploaded by customers are final sale, non-refundable, and non-returnable. These products are uniquely made for you and cannot be resold.
- Standard Picture Frames: Any standard listing picture frame (not custom-made) is eligible for return within 14 days of delivery. However, the customer is responsible for return shipping costs, and all returns are subject to a 25% restocking fee and shipping cost.
How to Initiate a Return
- Contact Us First: Email [email protected] with your order number and details of your return request. Please wait for a response before sending any items back.
- Shipping Instructions: Once approved, we will provide the correct return address and further instructions.
- Return Condition: The item must be in unused, original condition, including all packaging materials.
- Processing Time: After receiving your return, we will inspect it within 5 business days and process your refund within 12-24 hours of approval.
💡 Tip: Keep your return tracking receipt as proof of return!
Refunds & Processing
- Refunds will be issued to the original payment method within 1-2 billing cycles, depending on your bank or credit card company.
- Shipping costs are non-refundable. If you receive a refund, any original or return shipping costs will be deducted.
Damaged or Defective Items
We take pride in our craftsmanship. If you receive a damaged or defective item, contact us immediately at [email protected] for a replacement or refund.
Late or Missing Refunds
If your refund hasn't appeared after processing, please:
- Check your bank account again.
- Contact your credit card company—it may take some time for the refund to post.
- Reach out to your bank—there is often a processing period before refunds are visible.
- If you've done all of this and still haven't received your refund, please email us at [email protected].
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, email [email protected] and send your item to:
📍 Modern Memory Design Attn: Returns
213 Boulevard, Hasbrouck Heights, NJ 07604
Important Notes
- Sale items are final sale and cannot be refunded.
- If returning an item over $75, we highly recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost return shipments.
For any questions, feel free to reach out to [email protected].
📦 Shop with confidence, knowing we stand behind our products!