Shipping
How are your picture frames shipped?
Each frame is carefully wrapped in bubble wrap, fitted with corrugated protective corners, and packed securely in a sturdy box before shipping to your home.
What shipping carriers do you use?
We use UPS and USPS for most deliveries, Monday through Saturday. You can track your package via the shipping email provided once your order has been dispatched.
Do you ship internationally?
Yes, we ship within the United States and Nationwide.
Do you offer expedited shipping?
Yes, Express shipping options are available at checkout for an additional fee.
Returns & Exchanges
How can I return, reframe, or exchange my order?
Contact our customer service for assistance regarding returns, reframing, or exchanges.
Custom Framing Services
What framing services do you offer?
We offer a wide range of custom framing services, including photo framing, canvas stretching, diploma and certificate framing, sports memorabilia framing, jersey framing and more.
Can I get a quote for a custom framing project?
Yes, simply provide us with your project details, including artwork dimensions, preferred frame style, and any additional requirements to receive an estimate.
How do I order a custom frame online?
Ordering a custom frame is easy! Visit our Online Frame Studio, select the framing service you need, choose your preferred frame style and material, provide your artwork dimensions, and upload a high-resolution image of your artwork (if necessary).
Can you frame irregularly shaped objects or artwork?
Yes, we accommodate irregularly shaped objects or artwork using custom-cut matting and frame designs.
Can you frame canvas artwork?
Absolutely! We frame canvas artwork using either a traditional frame or a floater frame for a modern, floating appearance.
What is the turnaround time for custom framing orders?
Typically, custom framing orders take 2-3 business days to complete. The turnaround time may vary depending on the complexity of the project and our current workload.
Can I make changes to my custom framing order?
If you need to make changes to your custom framing order, please contact us as soon as possible. Please note, changes may not be possible if the framing process has already begun.
Framing Materials & Styles
What materials are available for custom frames?
We offer a variety of materials for custom frames, including wood, metal, polystyrene, and acrylic.
What frame styles are available?
We offer various frame styles, including modern, traditional, rustic, colorful, industrial, and floating designs.
Do you use glass?
Yes, we use both Reg glass and UV-protected glass which is safer and provides greater UV protection than traditional glass.
What are your frames made of?
Our frames are made from high-quality wood and metal materials.
What is the difference between a mat and a mount?
A mat is a decorative border that surrounds and separates your artwork from the frame's glazing, while a mount is the backing material that supports and secures your artwork within the frame.
What are the benefits of conservation framing?
Conservation framing employs acid-free, archival-quality materials and techniques to protect and preserve your artwork from environmental damage, ensuring its longevity and maintaining its value over time.
How do I care for my custom frame?
To keep your custom frame looking its best, display it in a stable environment away from direct sunlight. Dust it regularly with a soft, dry cloth, and clean the glass with a non-ammonia glass cleaner and a lint-free cloth.
Order & Payment
Do you offer discounts for bulk or wholesale orders?
We may offer discounts for bulk or wholesale orders. Please contact us with your specific needs and quantities for more information.
How do I redeem and apply my gift card or promo code?
You can redeem and apply your gift card or promo code at checkout. Simply enter the code in the provided field before completing your purchase.
Can I order a digital gift card? Yes, we offer digital gift cards that can be purchased online and sent directly to the recipient's email address.
Art & Trade and Corporate
Do you offer discounts for artists, photographers, or interior designers?
Yes, we offer a professional program with special pricing for artists, photographers, and interior designers.
Do you offer support for corporate orders?
Yes, we offer corporate framing services. Contact us for details.
Press Inquiries & Influencer Collaborations
For press inquiries and influencer collaborations, who should I contact?
For press inquiries and influencer collaborations, please email us at [email protected].